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Seniority
Domain
Education & Certification
Verified expert
Status
Expert profile
Basic information
Our expert is an experienced CRM and Salesforce consultant with more than 4 years of experience in digital transformation, CRM solution implementation, and business analysis. He specializes in the design, implementation, and optimization of solutions on the Salesforce platform, combining technical expertise, business acumen, and project management skills.
He has delivered projects for major clients. He was responsible for leading discovery workshops, analyzing requirements, designing CRM solutions, coordinating stakeholders, and supporting implementation in an agile environment. He has also served as a Business Analyst, working closely with both business and technical teams.
He holds 10 Salesforce certifications, including Salesforce Administrator, Sales Cloud, Service Cloud, and Financial Services Cloud. He has experience in customer relationship management, business process optimization, business proposal development, pre-sales activities, and presentations to C-level management.
Core competencies
- business analysis
- process mapping
- facilitating workshops
- Agile methodology
- UAT testing
- user training
- coordinating UX/UI and offshore teams
- active using of AI solutions (Copilot, ChatGPT)
Professional experience
2025 – 2026
Role: CRM & Business Solution Consultant
Projects: FinTech, Oil & Gas, Pulp and Paper
Job description:
- Delivered Salesforce solutions for big clients in the areas of FinTech, Oil & Gas, and Pulp and Paper
- Discovery workshops and qualification sessions with business stakeholders.
- Supported pre‑sales activities: demos, scope definition, and solution positioning.
- Built ROI-oriented recommendations and process improvements.
- Worked in Agile methodology with cross-functional teams.
Technologies: Salesforce Platform, Salesforce Sales Cloud, Salesforce Experience Cloud, Salesforce Service Cloud, Agile/Scrum, PowerBI, JIRA, MS Visio, AI (ChatGPT, Copilot, Salesforce Agentforce)
2022 – 2025
Role: Salesforce Consultant
Project: CNOSF
Job description:
- Multi-certified consultant in the Salesforce Practice.
- He advised clients on Salesforce implementation projects and project coordination.
- Project to deploy the Salesforce solution for
- internal stakeholders, for relationship management activities with sports federations as well as the implementation of an institutional portal for official documents (Salesforce Platform, Experience Cloud and Service Cloud)
- Contribution to several activities as part of the digital transformation project, with both technical (Administrator SF) and functional skills.
- Work on the design and deployment of the Salesforce solution as a Business Analyst
- Support the mission director in a PMO role
- 10 Salesforce certifications (ADM, Sales Cloud, Service Cloud, Financial Services Cloud, …)
- Four Star Ranger on Trailhead
Technologies: Salesforce Platform, Salesforce Sales Cloud, Salesforce Experience Cloud, Salesforce Service Cloud, Agile/Scrum, PowerBI, JIRA, MS Visio, AI (ChatGPT, Copilot, Salesforce AI)
Education and Certificates
2022 – 2024
Business Digital & Marketing – RNCP 7 Manager – commercial et marketing
2020 – 2022
STAPS – Sport Management
2018 – 2020
STAPS – Common core
2026
Technologies
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